Return & Refund Policy

Last updated: June 10, 2026

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Be returned within 30 days of delivery
• Be in its original condition with all tags attached
• Not be altered or modified in any way
• Not be worn or used

If your item meets these conditions, you may proceed with requesting a return.

 

How to Request a Return

To initiate the return process, please contact our support team via email at support@valliere.shop. We will respond to your request within 1-2 business days with further instructions. Please ensure you provide your order number and a clear reason for the return in your initial email.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets the conditions outlined above. If approved, a refund will be processed within 5-7 business days. Refunds will be issued through Shopify Payments, and the bank processing time may vary. Please note that the original payment method will be credited with the refund amount.

Late or Missing Refunds

If you haven't received a refund yet, please check your bank account or contact your credit card company, as it may take some time for the refund to be processed. If you still haven't received your refund, please contact us at support@valliere.shop, and we will look into the matter promptly.

Exchanges

We only offer exchanges for defective or damaged items. If you received a defective or damaged item, please contact our support team, and we will guide you through the exchange process. Please note that we do not offer exchanges for change of mind or sizing issues.

Return Shipping

The customer is responsible for paying the return shipping cost. For orders over $75, we recommend using a trackable shipping service, as we cannot guarantee the receipt of your return if it is lost in transit. Please ensure you keep a record of the tracking number, as you will need to provide it if your return is lost.

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